Refund policy

UPPER PARK DISK GOLF’S  LIMITED LIFETIME GUARANTEE

We guarantee our disc golf bags to be free from manufacturing defects. If a defect occurs, we will replace your bag with a brand new bag.

Due to our high-quality build and materials, Upper Park Disc Golf has a strong reputation for our bags lasting many years. We love seeing pictures of our earliest generation bags still in use on the course. We want our customers to know, you are buying from a company that will stand behind their product.

With our change in ownership in September 2020, we thought long and hard about the guarantee we should offer and, in line with our core values, believe our guarantee is fair and will help us maintain our 98% positive customer satisfaction rating.

Limited Lifetime Guarantee (warranty)

What is covered:

Manufacturing defects in materials and workmanship (which are rare) are covered. If there is a defect in the materials or workmanship, we will replace the bag at our discretion. Errors made in the manufacturing processing include failed seams, incorrect or failed stitching, and incorrect builds.

Please note: your Upper Park Disc Golf bag is sewn by hand and might contain some slight variations from bag to bag. Materials used in the construction of our bags sometimes have a tendency to fray at the cut ends. This does not negatively impact the use or durability of the bag. We suggest simply cutting the fraying to remove it.

What is not covered:

Wear and tear is not covered.

Damages not covered are those resulting from fraud, abuse, normal wear and tear, accidental damage, intentional damage, and cosmetic damages that do not affect the functionality of the bag.

Wear and tear is common and inevitably occurs as a result of normal use. Regardless of how carefully you use, or how well you care for your bag, it will eventually begin to show age and wear.

Usual wear and tear not covered by the limited lifetime warranty includes but is not limited to: scratches, punctures, worn fabric, stained fabric, mold, thread pulls, frayed threading, broken buckles, broken zippers, and sun fade.

Any damage to, loss of the contents of a bag, loss of use, loss of time, or similar expenses are not covered.

The Limited Lifetime Warranty does not include bags sold before September 2020 (by the previous owners), our apparel products, or other gear. Warranty replacements are limited to one per customer.

Custom painted bags are covered by this policy however, due to limited availability of custom painted bags, we reserve the right to replace your custom painted bag with a standard (non-custom) bag as necessary.

Guaranteed Replacement Process:

If you feel your bag is eligible for a replacement, email us your order number and pictures of your bag showing the damage or issue. We will review your details and get back to you quickly.

If your issue is covered under our guarantee, you are eligible to receive a new replacement bag of the same model for free pending availability. We even cover shipping.

If your issue is not covered, you may take advantage of our Refresh program, which saves repeat customers 15% off any of our items except gift cards. Use discount code ‘refresh’ at checkout.

If a simple repair will resolve your issue our customer support team will work with you to help make that happen.

If you have any concerns or feedback, we’re here for it. Send us an email at support@upperparkdiscgolf.com.

Thank you for being a customer and for sharing the love of this amazing sport!

Upper Park Disc Golf®. Play Different®.


RETURN POLICY

We offer a 30-day return policy for a refund of the purchase price minus a 10% processing fee. Items must be in like-new condition and include original packaging to be eligible. Damaged or used items will not receive a refund.

USA customers who wish to return their like-new bag can request a return label by emailing support@upperparkdiscgolf.com.

Non-USA customers, please note that return shipping costs for returns will be your responsibility.

Please allow 30 days for processing before your refund is issued.

Policy subject to change.